Satisfaction Guarantee

Our Mission Statement - Our mission at Blue Hawthorn is to provide you exceptional, unique, premium quality gifts with the highest level of customer service to help make your gift shopping experience easy and fast. If for any reason you are unsatisfied with your order, please contact our friendly customer care specialists at and we will be happy to resolve any issues or concerns.

Product Quality and Damaged Orders - We take pride in the quality and craftsmanship of our products and service. All orders are packaged with care to ensure safe delivery. If your order has any defects or is damaged during shipping, we will replace the items at no extra charge. In the event that we cannot re-ship the items before your or event date, we will refund 100% of your purchase price.

Guaranteed Delivery - Blue Hawthorn guarantees your order will be delivered before your event date. Once we accept your order, we commit ourselves to delivering your quality products on-time. If your products are not delivered before your event date, we will refund 100% of your purchase price.

Customer E-mail and Contact Information - It is the responsibility of the consumer to enter accurate email address and contact information when placing an order to ensure members of Blue Hawthorn can contact our customers regarding any problems that may be encountered when processing orders.

Blue Hawthorn will NOT be responsible for the inability to contact a customer or the inability to deliver orders in a timely manner due to errant or fictitious email addresses, phone numbers, or shipping addresses entered by the consumer when placing an order.